• Assimilate the cultural fundamentals, the know-how and social skills concerning what is considered important and refined in the welcoming rituals in different cultures.
• Build or improve the existing procedures
• Enhance and promote brand value and the whole universe of the brand by creating a virtual spiral of international client satisfaction

• Audit and analysis of your current practices to assess the differences
• Integration of your specific corporate culture and company vision

2 days in English or in French, 1 day for the audit and 1 day for customising

• Inter active training with a quick test every 3 hours (using an electronic device)
• Each participant wears a badge during the training sessions indicating his/her weak points.
• Written report on all participants
• Role plays and practice situations taken from real business contexts

Anyone working in the luxury services and products field

Social skills and etiquette for luxury market

Discover certain cultural particularities :

• Japanese
• American
• Chinese
• Indian
• Russian

Expectations and core rituals at the heart of each culture

• Include your client’s specific expectations in your offer, by anticipating their demands. This enables you to respond rapidly with the right solution for your client.
• State clearly the phases of the commercial relationship and allow them total freedom of choice at all times.
• Be flexible and adaptable to cultural differences of each client.
• Make paying attention to detail your way of doing things.